Financial Policy

Effective November, 2002 our office instituted a $25 fee for missed appointments.This has been made necessary by increasing numbers of people not keeping their appointments, which is very frustrating when we are so busy and there are so many other people who want to be seen sooner. This fee is not covered by your insurance and will apply if you fail to notify us of a cancellation at least 2 hours in advance of your appointment time (or, for appointments in the first two business hours of a day, prior to our closing the day before). If you need to cancel an appointment please call as soon as you know during business hours.Please do not call after hours, and do not leave messages for or page our on-call providers for this purpose. On-call providers can NOT inform administrative staff of changed appointments. Should a true emergency arise that causes a missed appointment, please contact Nicole as soon as possible to discuss the fee.

Parents are responsible for all office charges, and payment is expected at the time of service. All insurance co-payments and balances are due at the time of the visit. A 10% discount is available for payment in full at the time of the visit by cash, check, or credit card. Unpaid balances are billed monthly, and accrue interest if not paid within 30 days. For your convenience we accept Master card, Visa, Discover and American Express cards and are happy to bill most insurance carriers directly. In cases in which a contractual relationship exists between our office and your plan, you are asked to pay any co-payment or co-insurance at the time of the visit. If your Plan requires, you must contact them PRIOR to a first appointment to name us as your Primary Care Doctor, or to obtain a referral. Parents are ultimately responsible for any charges or portion thereof for which payment is denied by insurance for whatever reason, except where prohibited by law or prior contractual agreement.

Our participation in various insurance plans, HMO’s, and PPO’s is subject to change – usually based upon the plan’s own willingness to accept Boston Children’s Hospital and MGHfC as our primary affiliations. In general we have always tried to “sign up” with as many plans as possible in order to maximize choices to our patients. We currently accept:

  • Aetna
  • Blue Cross/Blue Shield of Mass. (managed care and major medical plans)
  • Blue Cross/Blue Shield from other states participating in the “Blue card Program”
  • MassHealth / Medicaid / Network Health/Neighborhood Health – You MUST choose our office as “PCC”.
  • Tufts Affiliated Health Plan (HMO & POS)
  • Harvard Pilgrim
  • Fallon (NOT Fallon Select)
  • United Healthcare of New England
  • Cigna
  • Private Health Care System (Multiplan)
  • Health Care Value Management (One Health)
  • Unicare
  • Children’s Medical Security Plan
  • Humana
  • Tricare-champus
  • New Hampshire Medicaid
  • We will submit for most other private insurance plans.

Unpaid balances are billed monthly. We use computer billing and are aware that sometimes errors do occur. Please email nicole@chmed.com if you have a question about your bill. Most problems can be settled quickly and easily, and your email will prevent any misunderstandings. If you are having trouble paying your bill or are unable to pay on the day your child needs to be seen, please explain the situation to us. Satisfactory arrangements can almost always be made. We strive to remain flexible and understanding of individual circumstances, are certain to have suggestions, and will do our best to help. Financial considerations should never prevent a child from receiving the care they need at the time they need it.