Welcome to the practice and to new-parenthood. This is a wonderful adventure and we are thrilled to work with you along the way.
Let’s start with some logistics…
Prenatal visits: We are happy to see you for a prenatal visit. There is no “right” or “wrong” time to schedule this, but typically we see families a month or so before delivery during one of our lunch time “Meet & Greets”. If you don’t get to schedule a visit, however, that’s ok. We will meet the baby when he or she arrives!
Hospital care: We no longer round on newborns at any local or Boston hospitals. While you are at the hospital, we strongly recommend that the baby have Vitamin K, Erythromycin eye ointment, and the first Hepatitis B vaccine.
The first visit: When the baby is born, give us a call to schedule the first visit. We typically want to meet you and the baby 24-48 hours after discharge and we see you any day of the week.
Early scheduled visits: after the initial visit, we have a regularly scheduled visit at 2 weeks, and then see the baby back for well child care and vaccines at 2-, 4-, 6-, 9-, 12-, 15-, and 18- months. After that the visits are annual or biannual.
Many websites for expectant parents have a list of questions or a checklist for choosing a pediatrician. Here are some of the common questions followed by our responses…
|Where are you located?||477 Andover St, North Andover, MA. We are across from the campus of Merrimack College in a tan colonial house.|
|What are your office hours?||We are open 7 days a week. Monday through Friday we open at 7am for “walk-in.” See our hours page for detailed office hours. We observe 6 major holidays (New Year’s, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas) when the office is closed but we are still on-call to help you.|
|What do you do when the office is closed?||One of our providers is always on call to answer your questions or help with a medical issue. To contact us, call the main office number 978-975-3355 and follow the instructions to have the on-call provider paged.|
|How can I contact you outside of an office visit?||During office hours the providers cannot be reached directly by phone. We always have same-day office visits and the front desk will make sure to get you in if you need to see someone. If you are calling for advice or to talk about a specific medical concern, each of our providers has two 1-hour “call-in” times per week. You can wait to call your child’s primary provider or you can contact any of the providers if the timing is convenient for you. Our “call-in” hours and numbers are located here. All of our providers may be contacted through your MyChart account. We make sure to answer emails within 2 clinical days. Please do not use email to communicate with us about an urgent issue!|
|What hospitals do you use?||We are committed to outstanding pediatric care. We ask that our patients use ONLY Children’s Hospital Boston and Mass General Hospital for Children for all emergency care and routine specialist care. The only exception to this is if your child is transported to a local hospital by ambulance. We are admitting attendings at both of the Boston pediatric hospitals and will be able to direct your child’s care at those institutions.
The use of these hospitals is fundamental to our care philosophy. If you do not think that you will be able to travel to Boston for emergency care, we may not be the practice for you.
|What is your philosophy on vaccines?||All patients at our practice are fully vaccinated according to the CDC and AAP guidelines. We do not alter the vaccine schedule, we do not divide the vaccines over more visits, and we will not make other alterations to the recommended schedule. If you are thinking about using a modified vaccine schedule, we are probably not the practice for you.|
|Do you provide breastfeeding and lactation support?||Yes. We will fully support mothers who want to nurse.|
|What are your thoughts on child-rearing and behavior issues?||Parenthood is a negotiation and voyage. We are here to help you and your child navigate all the typical angst of childhood and adolescence. Please look through the remainder of our website for common parenting tips and a broader sense of our goals and philosophy.|
Once again, congratulations on your new arrival! We look forward to meeting you soon.